Refund & Return Policy

Effective Date: February 6, 2026
Last Updated: April 20, 2026

1. CONSUMER RIGHTS PROTECTION

This policy adheres to the Consumer Act of the Philippines (Republic Act No. 7394). Consumers have statutory rights to repair, replacement, or refund for defective or malfunctioning goods. These rights cannot be waived or limited by contract terms.

2. RETURN ELIGIBILITY

Returns and exchanges are accepted for:

• Defective or malfunctioning products (defects and malfunctions in materials and workmanship)

• Wrong item received

• Product mismatch (materially different from description)

• Failure to meet implied warranty of merchantability

Products NOT Eligible for Return:

• Change of mind or personal preference (void under RA 7394)

• Found cheaper elsewhere

• Products that show excessive use or damage beyond the minimal testing required to identify defects or malfunctions

• Products with tampered warranty seals (unless authorized service center)

• Products missing original accessories or packaging components

Note: For defective or malfunctioning products, minimal use necessary to identify the defect or malfunction is acceptable, but all original accessories, components, and packaging materials must be included.

3. RETURN TIMEFRAME

Standard Returns: Report within 7 days of delivery.

Within 7 Days of Receipt: For defects or malfunctions discovered within 7 days of receipt, customers may choose either:

　(a) Return and refund under this Return & Refund Policy, or　
    (b) Warranty repair/replacement under the Warranty Policy (Section 7)

After 7 Days from Receipt: For defects or malfunctions discovered after 7 days from receipt, warranty service (repair or replacement) will be provided in accordance with warranty terms.

4. RETURN & REFUND PROCEDURE

Step 1 - Contact Support: Email us with subject 'Return Request - Order #[Number]'

Step 2 - Provide Evidence: Include proof of purchase, photos/videos of defect or malfunction, and serial number.

Step 3 - Verification: Request reviewed within 48 hours.

Step 4 - Return Shipment: If approved, ship to our designated address.

Step 5 - Inspection: Item inspected to confirm the defect or malfunction upon receipt.

Step 6 - Refund/Exchange: Issued after verification.

5. INSPECTION PROCESS

Upon receipt, items are inspected to confirm the defect or malfunction. Customers are notified of approval or rejection of the refund/exchange.

6. REFUND METHOD AND TIMELINE

Refunds are processed within 5 business days of approval (per DTI DAO 09-14) via the original payment method.

7. WARRANTY POLICY

7.1 Warranty Period
Statutory Warranty Application In accordance with RA 7394 Sections 97–100, all non-food consumer goods sold by our store carry a minimum 60-day statutory warranty.

7.2 Coverage Scope
Covers defects and malfunctions in materials and workmanship under normal use. Refer to the warranty card for complete terms.

7.3 KINUJO Warranty
KINUJO products manufactured for the Philippine market (Model: KHPH302) are covered by a 1-Year Warranty against defects in materials and workmanship. Parallel import products (models other than KHPH302) are sold as-is without warranty coverage. For more details on the warranty, please refer to the instruction manual included with the product.

7.4 How to Claim Warranty
Contact customer support with proof of purchase, product serial number, and description of the defect or malfunction.

8. WARRANTY EXCLUSIONS

The warranty does not cover:

(a) Malfunction or damage due to improper use, improper repair, or unauthorized modification

(b) Malfunction or damage caused by moving, dropping, house-moving, transportation, or other physical impact after purchase

(c) Malfunction or damage due to fire, earthquake, flood, lightning or other natural disasters, abnormal voltage, pollution, salt damage, gas damage (sulfide gas), or other external factors

(d) Malfunction or damage caused by use of the product in a manner other than that described in the user manual

(e) When required documents are not presented (if the purchase history is unclear or cannot be verified)

(f) Replacement of consumable/expendable parts, specification changes, or routine maintenance

(g) Malfunction and damage due to other than normal household use

(h) Products purchased from sources other than "Gift &." or used/resale products for which the distribution route is unclear

(i) When the warranty card does not state the date of purchase, customer's name, or store's imprint, or if the wording has been altered or tampered with

(j) When the lot number (serial number) cannot be identified, has been removed, altered, or is illegible

(k) Malfunction or damage caused by using the product for purposes other than general household use (e.g., commercial use, salon use, rental purposes, etc.)

(l) Cosmetic damage including discoloration, scratches, or wear and tear that does not affect product functionality

(m) Loss of accessories or packaging materials

9. EXCHANGE POLICY

Exchanges are subject to stock availability. If the item is out of stock, a refund or credit may be offered.

10. SHIPPING COSTS

Defective/Wrong Items (within 7 days): "Gift &." covers return shipping.

Warranty Claims (Manufacturing Defects): "Gift &." covers both shipping to the service center and return shipping of the repaired/replaced unit, in compliance with RA 7394.

Customer Responsibility: Customer covers shipping costs if the damage is caused by misuse or unauthorized repair.

12. CONTACT INFORMATION