Refund & Return Policy

Consumer Rights Protection

Under the Consumer Act of the Philippines (RA 7394), consumers have the legal right to repair, replacement, or refund for defective goods. These rights cannot be waived or limited by store policy.

We accept returns, exchanges, or refunds in the following cases:

• The product is defective, damaged, or malfunctioning
• The product differs from the description
• A shipping error occurred (in which case we will cover return shipping costs)
• The product fails to meet the implied warranties of merchantability or fitness for purpose

Non-Defective Items

Returns for change of mind or personal reasons are not accepted. However, your legal rights under RA 7394 concerning product quality remain fully protected.

Procedure

Within 7 days of delivery, contact us at info@giftand.compass.style with your order number and reason for return. We will guide you through the return process while ensuring compliance with consumer protection law.

Refund Method

In compliance with DTI Administrative Order 09-14, we will typically issue refunds to the original payment method within 5 business days after inspection of the returned item is completed.